HOW KNOWFU COLLECTS AND USES INFORMATION
Using KnowFu Services: When you use KnowFu Services as a Customer, we may request information including your name, email address, password, telephone number, billing address and credit card number to create your Customer account. We use this information to manage your account and to provide you with access to the Services. We may also use this information to notify you of updates to the Services and provide you with access to special promotions.
Via Email: There are email links on the Sites to allow you to contact us directly. The information you provide, which may include personal information, is used only to respond to your questions or comments. We might file your comments to improve the KnowFu Services, or review and discard the information.
Via AskingPoint Software: The AskingPoint Services, SDK and other software (“Software”) provides information to you about how your End Users use their mobile applications as well as how applications are performing across different handsets. KnowFu obtains this information as a result of data being sent to our servers from the Software embedded by you in an End User’s mobile application. The data collected by the Software includes: platform, platform version, time stamp, device identifier, hardware model, hardware type, session start/stop time and primary language used on the device. It also collects any Custom Events and Data that you have programmed your App to transmit to your Customer account via the Software.
Via The Survey & Polling Tools: KnowFu may collect any data you have asked your End Users via the Survey Creation mechanisms included in the KnowFu services. KnowFu uses this data to create reports for you to analyze your End Users and to create reports and/or metrics against which you can compare your user base. In addition, we may provide you with the option of exporting the collected data to your servers.
Via App Analytics Reports: Your End User data collected via the Software is presented to you to analyze your applications.
Customer Use of Data: KnowFu is not responsible for any use by Customers of any data about their End Users. End Users should review the Customers’ policies to understand their use of End User data.
OTHER USES OF CUSTOMER PERSONAL INFORMATION
KnowFu may use Customer personal information collected from you for the following general purposes: (1) to fulfill your requests for KnowFu Services; (2) to improve our Sites and KnowFu Services; (3) to contact you to resolve problems; (4) to send you information about KnowFu Services including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages; (5) to communicate with you about products and services offered by KnowFu and our selected partners;
END USER PERSONAL INFORMATION
KnowFu does not intentionally collect personally identifiable End User information. Neither does KnowFu sell, share or make available any Customer End User information to any third parties except as is required by KnowFu to provide the Services described in the Terms of Service agreement.
If you, in your use of the service, transmit End User personal information to KnowFu servers, KnowFu will regard that information as yours and will not use it in any way except to provide you with the services you have contracted us to perform.
COOKIES AND WEB BEACONS
To provide you with personalized service, KnowFu uses “cookies” to keep and track information about your visits to the Sites. We use both session ID cookies and persistent cookies on the Sites. We use session cookies to make it easier for you to navigate the Sites. We set a persistent cookie to allow your to remain logged in until you log out.
THIRD PARTY SERVICES
The Services and Sites may also contain third party tracking tools from third party service providers, which may enable these third parties to analyze our Customers’ information. While these third parties may have access to your personal information in connection with the performance of services for KnowFu, they will not be permitted to use such information for any purpose other than providing their services.
HOW WE DISCLOSE OR SHARE INFORMATION WITH OTHERS
Except as described in this policy, KnowFu does not rent, sell, or share personally identifiable information obtained on the Sites or through the KnowFu Services with other people or non-affiliated companies unless we have your consent, or under the following circumstances:
- With third party service providers who help us to provide you with our services. We may give relevant persons working for some of these providers access to your information, but only to the extent necessary for them to perform their services for us. Examples of service providers include payment processors, hosting services, email service providers, and web traffic analytics tools.
- To comply with laws or to respond to lawful requests and legal process;
- In an emergency to protect the personal safety of KnowFu, its customers, or any person;
- In connection with or during negotiation of any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company.
UPDATING YOUR INFORMATION AND CONTACT PREFERENCES
KnowFu provides Customers with a mechanism to review and update Customer information via the Sites. If you wish to review or update this information, please visit www.AskingPoint.com, log into your account using the user name and password you created. Your Customer information will be found in the Account section of the Sites.
You have the ability to opt-out of receiving email communications from KnowFu via your preference settings on your profile page. In addition, you can opt-out of receiving promotional emails from us by following the instructions in those emails. If you opt-out, we may still send you non-promotional emails, such as emails about your account or our ongoing business relations.
HOW WE PROTECT YOUR PERSONAL INFORMATION
KnowFu uses reasonable efforts to protect your personal information against unauthorized access and unauthorized alteration, disclosure or destruction. However, we cannot guarantee that your personal information will be absolutely protected. For example, your personal information may be affected by actions outside of our control, such as computer “hacking” and physical theft. You acknowledge that you provide your personal information at your own risk.
END USER OPT-OUT OF ASKINGPOINT SERVICES
OUR POLICY REGARDING CHILDREN
KnowFu does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register on the Sites or for the KnowFu Services. If you are under 13, please do not attempt to register or send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal information to us. In the event that we learn that we have collected personal information from a child under age 13 we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 13, please contact us at firstname.lastname@example.org.
KnowFu customers may not use any KnowFu or AskingPoint Services to collect personal information from children 13 years of age or younger.
UPDATES TO THIS AGREEMENT